FAQs

HOW CAN WE HELP?

 

Please contact us if ever you do not find the answer of your questions below.

 



IS SHIPPING FREE?

Shipping is provided at a discounted rate by teesandbriefs when purchasing an item.

 

DO YOU SHIP TO MY COUNTRY?

We provide worldwide shipping at a discounted rate. 

 

HOW DO I PLACE AN ORDER?

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

 

WAS MY ORDER SUCCESSFUL?

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.

 

WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION BY E-MAIL?

Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.

 

WHEN WILL I RECEIVE MY ORDER?

We aim to ensure that you receive your order as quickly as possible( between 5 - 7 working days). Once your order is successfully placed, it is then submitted to our warehouse where your items are picked, packed, and dispatched. 

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of teesandbriefs and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

 

I HAVE RECEIVED THE WRONG PRODUCT/SIZE – WHAT DO I DO?

If you receive your package, and it is not as you ordered, please contact us immediately at orders@teesandbriefs.com. We will do everything we can to correct our mistake as promptly as possible.

 

WHAT IS YOUR RETURN POLICY?

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unworn, unused and in its original packaging with labels and protective stickers intact - and still in the same new condition as when the item was received.

Products purchased directly from our website must be returned to our warehouse for processing and inspection before a full refund can be made.

 

HOW DO I RETURN MY ORDER?

Please note, you will need to return your order within 30 days from receiving it. teesandbriefs will not accept any returns after this period. Your item must be in the same condition as when you received it.

For more information, please read our Refund Policy Page.

 

HAVE YOU RECEIVED MY RETURN?

Once your return item has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that teesandbriefs is not responsible for any items lost during the return shipping process where trackable shipping was not utilized. 

 

WHEN WILL I RECEIVE MY REFUND?

Once your returned package has been received at our warehouse, it is processed and inspected before Refunds are approved or denied.

The product(s) must be sent back within 30 days of receiving it. It must be new, unused, unworn and in its original packaging with labels, price tags and protective stickers intact as it was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued in our system, you can expect it to be visible in your account within 5-10 business days.

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Lil&Laya accepts American Express, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options.  

All available payment options for each country are displayed at the checkout, once you have entered the country of delivery. 

 

WAS MY PAYMENT SUCCESSFUL?

Lil&Laya incorporates several verification stages in the payment process to maximize security.

The total amount for your order will be withdrawn from your bank account when the order and payment have been processed and approved.

In the event that no payment has been received after the order has been submitted, Lil&Laya may automatically cancel your order without notification.

 

WHICH CURRENCY IS DISPLAYED ON THE WEBSITE?

The prices visible on our websites are stated in USD. These prices exclude possible duties and taxes which are either added or deducted at the checkout.

Lil&Laya is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company, respectively.

 

IS MY PAYMENT INFORMATION SAFE?

Your transaction and payment details are directly handled by Stripe, our payment service provider, with secure encryption and under strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Lil&Laya.

 

DO YOU STORE MY PAYMENT INFORMATION?

Lil&Laya does not receive or store any payment information. All transactions are handled directly by Stripe, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

 

CAN I CHANGE MY DELIVERY ADDRESS?

If you wish to make a change in your delivery address, please contact us and we will do our best to assist you in this matter. 

In the event we are unable to process the address change directly on our system, usually, because the package has already been shipped, we will need to contact our courier to make any modifications to the delivery address.

Kindly observe, this process will delay the delivery time; Lil&Laya is not responsible for any delay in delivery due to an address change request by the customer.